Buy Book


NEW ‘Powerful Ways to Market Your Business Online’ Event

FREE Digital Marketing Event

8 Powerful Ways to Market Your Business Online

I want to invite you to meet me at a half-day event in London or Manchester so I can share Powerful Ways to Market Your Business Online.

REGISTER NOW – Places Limited!

Where & When:

London – Tuesday 27th November 9am-Midday 12pm @ citizenM Tower of London Hotel, 40 Trinity Square, London EC3N 4DJ

Manchester – Friday 19th October 9am-Midday 12pm @  Manchester Art Gallery, Mosley Street, Manchester. M2 3JL

FREE to Attend – Refreshments Included

So as I embark on my 14th year in business I look back on what has contributed towards my success and that of my businesses.

As an entrepreneur and owner of an established digital academy and agency I have a very specific interest in how and why a business succeeds.

One of the biggest reasons a business is not reaching its full potential is insufficient marketing or cost-effective marketing.

I realised though that back when I started one of my businesses in 2000 I would have invested someone to actually guide me through marketing my business online. There were no accredited courses or certified qualifications back then so I had to learn through trial and error.

I cannot even put a figure on the amount of time I spent researching, self-teaching myself and wasting money on attending pointless courses where they taught theory and no actual real-world business marketing.

Fast-forward to today and I am a multi-award-winning Digital Marketing Speaker, Author & Trainer and happy to say Founder of a world-leading Digital Marketing Agency & Academy.

I will share directly with you tangible tips, trends, techniques, and tools to maximise your digital marketing profits to scale and grow your business.

Our trademarked Digital Marketing Mandate Model is our award-winning Solution Framework of The Year – It is like a road map that breaks down the ways to market your business online and the strategy, tactics and actions you need to achieve digital marketing success.

We will discuss ways of ramping up your online visibility and presence and methods of reaching and attracting your target audience, driving more leads and using content marketing to turn more of those enquiries into profitable customers.

We will also cover key strategies around getting your customers to be your biggest advocates and ultimately using Marketing as a Revenue Generator!

I will be hosting the event and the team and I can't wait to welcome you on the day – I am passionate about Digital Marketing and have over 20 years experience – I am ranked #1 by LinkedIn globally in my industry and have just been awarded Best Female Speaker at The Professional Speaker Awards.


9am – Registration & my team will be on hand with refreshments (FREE Tea, Coffee & Water)

(Be on-time as we close doors once the presentation starts @9.30am to avoid disruption for our guests)

My interactive presentation ‘8 Powerful Ways to Market Your Business Online' will cover;

  1. Search Marketing
  2. Social Media
  3. Email Marketing
  4. Content Marketing
  5. Online Advertising
  6. Social Selling
  7. Measuring Marketing Results
  8. Digital Marketing Strategy

There will be Q & A Sessions throughout

12pm – Midday Event Closes (You must be able to attend the entire half-day as we cover the steps in a particular sequence so it is crucial you stay to the end).

Who is it for?

Exclusively for marketers, decision makers, entrepreneurs and business owners of start-up to established businesses.

Who will host the Event?

I will be hosting the day and sharing my knowledge experience direct with you – I am Dawn McGruer FRSA FCIM MIoD – I am proud to say I am now an award winning speaker, consultant, trainer and digital practitioner and entrepreneur.

I have a work life balance I strived for years to achieve and take about 10 weeks holiday a year, drive the car I want, live mortgage and debt free and travel around the world for business and pleasure….Sounds nice doesn't it but believe me I could have been doing this a lot quicker if I had access to the sort of resources available in our Digital Academy.

As I am on the cusp of turning 40 I know I have achieved a lot…but it has come at a sacrifice…late nights, travelling and being away from my family for long periods but I got there and the great news is you can reach whatever your goal is much quicker than I did.

My second book is due out later this year and….and here some quick facts about me

  • Founder of Business Consort
  • Digital Strategist
  • Keynote Speaker
  • Published Author
  • CIM Qualified Tutor
  • 20 years’ experience
  • Over 5 million subscribers
  • Ranked Top 1% globally on LinkedIn
  • 45,000 strong LinkedIn network
  • Over 10 commendations from the CIM
  • Finalist CIM ‘Marketer of the Year’
  • Lifetime Fellow of Royal Society – RSA
  • Awarded CIM Fellowship

Why should I attend?

So in short if you are looking to start or grow your business then the ‘8 Powerful Ways to Market Your Business Online' is great starting point.

Yes I turned my passion into profit but ultimately we only live once so I want to enjoy my time on this planet and wake up feeling invigorated not dreading the day ahead.

When you can reach your audience, generate an abundance of leads and convert them into profitable customers with less time, effort and money that is when the magic happens – I will show you the true meaning of productivity equalling profit.

Please don't be mistaken that this a half-day networking opportunity as this event has been designed to push you towards achieving your goals and I will be challenging the way you think and providing a new perspective on what success means to you and what that looks like.

You will leave charged and ready to drive your business forward.

Multi-Award Wins at The Professional Speaker Awards

As we approach the end of another amazing year driving digital success through developing digital skills we are extremeley honoured to announce that our Founder Dawn McGruer FRSA FCIM returned from The Professional Speaker Awards this past weekend with not just one award but two.

It would be an understatement to say we were happy – We are absolutely over the moon to announce that Dawn is now a multi-award winning speaker – She won the prestigious Best Female Speaker Award.

In addition, we were awarded Solution Framework of the Year for our trademarked Digital Marketing Mandate Model which is a model covering 8 Powerful Ways to Market Your Business Online – We teach this methodology and set of strategies at our Ultimate Digital Marketing Academy.

Dawn hosts our Ultimate Digital Academy and is also is ranked #1 in her industry by LinkedIn globally – Dawn McGruer FRSA FCIM LinkedIn Profile

Dawn – Quick Facts

  • Digital Strategist & Consultant
  • Keynote Speaker & Trainer
  • 20 years’ Digital Marketing Experience
  • Over 5 million Subscribers – Worldwide.
  • Ranked Top 1% globally on LinkedIn in her industry
  • 45,000 Strong LinkedIn Network
  • Over 10 commendations from the CIM
  • Finalist CIM ‘Marketer of the Year’
  • Awarded Best Female Speaker – Professional Speaker Awards
  • Solution Framework of the Year – Digital Marketing Mandate
  • Lifetime Fellow of Royal Society – RSA + Awarded CIM Fellowship



Dawn McGruer Awarded CIM Fellowship

Fellowship award acknowledges achievements of North West Marketer

The marketing skills and experience of one of the region's senior marketers have been recognised by CIM.

Dawn McGruer FCIM FRSA MIoD, Founder of Business Consort – Digital & Social Media Academy, has been awarded Fellowship the prestigious fellowship status.  Fellowships are awarded to experienced marketers who can demonstrate an exceptional track record and in Dawn's case this has been centred upon her long standing career as a marketer having trained and certified over 20,000 students over the past 13 years.

She is ranked #1 by LinkedIn in her industry and was also shortlisted for Marketer of the Year in the CIM Marketing Excellence Awards held at The Grosvenor London this year in the category – which recognises the impact an individual has on an organisation, their creativity and originality – are experts from organisations such as Thomson Reuters.

Dawn, who is also head trainer at Business Consort, said: “I’m extremely passionate about the world of digital and social media, and I’m committed to keeping up to date with new innovations, so to be a fellow of such a prestigious industry body as the CIM is an accolade I hold with honour”.

We offer courses accredited by both the CIM and other certified bodies to students across the globe, therefore it’s essential that my team and I have our fingers firmly on the pulse when it comes to emerging trends and changes in user behaviours.”

Set up in 2005, Business Consort offers training in digital marketing and social media marketing, with courses available as both face-to-face sessions in Manchester and London, and online across the world.

Among Dawn’s business accolades is a certificate in professional speaking from the Public Speakers University, as well as having Business Consort being CIM Centre of Excellence with over 13 commendations for outstanding results achieved.

Dawn, who is also a fellow of the Royal Society of Arts (RSA), added: “I will continue with my passion and forge to develop digital skills in business around the world”.

It’s an incredibly exciting time for the industry as more and more sectors realise – and understand – the important part that digital know-how plays in their overall marketing strategy.”

Diane Earles, Network Manager at CIM, said “We are very pleased to welcome Dawn as a Fellow of the CIM and I am sure her success will inspire others in the industry.”

How to dominate search engines and generate web traffic

It’s a phrase that has become second nature to us – whether we’re unsure of a spelling, looking for a restaurant to try or hunting for a new job, ‘google it’ is our go-to solution.


For businesses, appearing in search engines is one of the most sought-after goals; regardless of the sector in which you work, prospective clients or customers will often turn to one for answers, using them as a route to your website. And, with 3.5 billion searches made daily across the world and reaching 90 per cent of the internet’s audience, Google is the most popular platform.


Of course, that’s not to say that other engines such as Yahoo and Bing should be discounted, but it’s important to remember that if you’re optimising your site for Google, it’s likely to appear on other search engines, too.


However, simply appearing in a search isn’t enough – page one is where you should be aiming for and as high as possible. If you’re not on the first page, you are most certainly going to lose out to competitors, meaning valuable business – and profit – is being missed.


So, how can we ensure we dominate the search engines, drive traffic to your website and boost that all-important bottom line?


  • Put it on film

It’s important to bear in mind that Google is essentially a service provider and it needs to give its users what they want – which is quality content. While written content is obviously vital, embedding videos into your site will mean you’re four times more likely to appear on page one. Around 80 per cent of businesses currently use video as a marketing tool – up from 63 per cent in 2017 – so, if you have not yet considered some form of video marketing strategy, you are behind the curve and should consider how video can be incorporated into your plans.


But, it shouldn’t stop there. The key is to then think about how to optimise the videos so that they’re shareable and linkable – you need to be producing videos that encourage people to share on social media from your site and that publishers want to link back to.


The video file name plays a role, too – before you upload the video, change the name into something that’s readable and make sense, including a keyword. While viewers won’t see this, search engines will and will reward you with a higher ranking. Additionally, ensure you include a keyword in the video description and in any annotations.


  • Where’s the demand?

As we learned on day two of the 30-Day Digital Challenge, fresh blog content on your website plays a key role in keeping you high in SEO rankings. But, uploading a quick insight piece here and a news review there simply won’t cut it, unfortunately.


Instead, you need to be producing content that people want to read and that they’re demanding. A good way of finding this out is by using a tool called Google Trends, which allows you to see what topics people are searching for and what key words they’re typing into search engines. From this, you can decide where to place your focus and think about which themes need to be prioritised.


Google keyword planner can help you see how various key word rank and can then assist you when drafting blog content so that you’re including those key words that people are looking for.


  • Go mobile

Mobile-friendly websites dominate the top spots on search engine results pages (SERPs), which makes complete sense when we consider that almost 60 per cent of online searches are now being made via mobile devices. It’s therefore essential that your site is optimised for mobile usage, especially due to the fact that Google penalises sites that are not mobile-friendly.

The search giant wants to give mobile users the best experience possible so they want to be directing people to pages that they can easily read on their smartphone without having to zoom in and out as they navigate a site.


As such, use a free tool from Google to rate your site’s mobile friendliness and get tips on how to fix any issues. You can then take the necessary steps to solve the problem.


  • Link up

In terms of SEO, you will have heard the phrase ‘backlinks’ being discussed. Backlinks are directed to your site – the higher your number of backlinks, the higher your popularity or importance is and, consequently, the more traffic is directed to your site.


As we’ve said, you need to prove to the search engine that your website is relevant and users are reading and sharing the content – which can be done through linking other websites to you. Ensure that link building is done to the wider site and to specific landing pages, not just to the homepage, as this will demonstrate that your entire site content is reliable.


Search marketing needn’t be a ‘dark art’ from which you steer clear – as we’ve seen, there are key rules to follow and important changes to implement if you’re to truly dominate search engines. Want to know more? Take a look at our portfolio of digital marketing courses.

To get you started on dedicating to developing your digital marketing skills we have some instant wins for you.

  1. JOIN our Facebook Digital Marketing Made Easy Group to keep a breast of the latest digital tips, techniques and trends and receive the #HowToDigital Campaign Tips
  2. Check out our latest Blog articles
  3. JOIN our HowToDigital Campaign & receive all HowTo content direct to your inbox including exclusive guides and Free Online Workshop invites and a Downloadable PDF with all #HowToDigital Campaign Tips for easy reference.


Free Online Digital Strategy Workshop

Free Online Digital Strategy Workshop


What we’ll cover in this online workshop…

How do you reach your audience? ​​​​​​​

We will look at how you can constantly reach and attract your target market, build strong networks and increasing your overall online presence and audience Are you generating enough leads? ​​​​​​​

Often the biggest obstacle in business is getting the right level of leads and the processes in place to manage those leads effectively

How do you convert more customers? ​​​​​​​

97% of your web visitors are just browsing so you are only recognising the 3% who are ready to buy or enquire – We'll cover essential conversion strategies

Are your customers coming back? ​​​​​​​

In business your customers have no acquisition cost and will on average spend 33% more so we'll look at repeat, referral and reward and re-engagement strategies



#marketing #socialmedia #business #digitalmarketing #socialmediamarketing #socialselling #leadgeneration #digitalstrategy

How to measure marketing success

Measurement is what enables you to adapt, optimise and improve your campaigns, so it’s an essential part of any marketing strategy. Metrics will give you an idea of what doesn’t work so your efforts and investment can be put into what does.


The key to any business activity, particularly from a marketing standpoint, is to drive a return on investment and amplify your business. Marketing can be one of the biggest investments that your brand or business makes, so ensuring that campaigns meet the overall objectives is vital. Here’s how to ensure you’re measuring successfully…


Back to basics

Begin by deciding how often you will collect and analyse your data – as a minimum, this should be a monthly exercise, but you might opt to do it weekly or even daily, depending on your campaign length and objectives. Then, figure out how you will store and track the data, which could be something as simple as a spreadsheet. Populate this with your agreed marketing goals, KPIs, an outline plan and define responsibilities among your team, if necessary.


The specific KPIs you track could include a number of goals and objectives, from brand awareness and engagement, to lead generation and sales.

Start tracking

One of the best places to start is with Google Analytics. You can set up a free account and install the tracking code for your website, which will allow you to monitor your website and aggregate a huge amount of data to analyse. It will go as granular as telling you how individual pieces of content, such as blogs or videos, are performing and help you to look for new insights.


Remember, tracking success can be as simple or as complicated as you like, as long as the measurements will support your overall goals and business performance. Results and online metrics are often coupled with unfamiliar terms and jargon, so familiarise yourself with the phrases that you may come across first.


Navigate the metrics

There are hundreds of metrics to choose from when analysing the success of your marketing, and they all measure something of value. These include rankings, downloads, reach, engagements, subscribers, traffic – and the list goes on. The key is to ensure the metrics that you measure are relative to what the campaign is trying to achieve, link it back to your objectives and demonstrate if it has provided significant ROI.


Here is an example of just some of the metrics to use when measuring and demonstrating the success of your marketing efforts:


Website traffic, leads and opportunities

Once you’ve signed up for Google Analytics, it will help you to track and measure your website’s traffic. Follow GA’s instructions to find your unique tracking code and apply it to all of your web pages. After a few days, you can check the report under website metrics within the platform – it will tell you how many unique visitors you’ve had, where your site visitors have clicked and where they have come from.


Search engine traffic

Search engine traffic is the amount of traffic being referred to your site through search engines like Google or Bing. This data is important as it gives you an indication of how effective you are at content optimisation and it’s particularly helpful if you are using paid services like pay-per-click.


Conversion rate

Conversions are essential metrics when calculating ROI. Simple conversion goals can be set up using your Google Analytics account and measured each time a user takes action on your website. Conversion goals could be purchases, data input or even number of site pages viewed by a website visitor.




Social engagement and reach

Social media is a key element of a successful brand marketing strategy, so it’s important to measure the metrics available within your chosen platforms, too. Facebook, Twitter and Instagram all have built-in insight tools that allow you to track follower growth, as well as reactions, engagement and reach of all your posts. They will also allow you to delve into the demographics of your audience and find out who is responding to your content.


To learn more about measuring the success of your marketing efforts, check out our courses.


To get you started on dedicating to developing your digital marketing skills we have some instant wins for you.

  1. JOIN our Facebook Digital Marketing Made Easy Group to keep a breast of the latest digital tips, techniques and trends and receive the #HowToDigital Campaign Tips
  2. Check out our latest HOW TO articles
  3. JOIN our HowToDigital Campaign & receive all HowTo content direct to your inbox including exclusive guides and Free Online Workshop invites and a Downloadable PDF with all #HowToDigital Campaign Tips for easy reference.

Dawn to Judge the A Tech Alliance Digital and Social Awards

A Tech Alliance Digital and Social Awards


We are delighted to announce that our Director Dawn McGruer MCIM FRSA MIoD will be judging the 2018 A Tech Alliance Digital and Social Awards, being held in London, November, 2018.


Dawn was selected to judge because she is an award winning digital marketing trainer, practitioner, consultant, author and speaker who has become a key influencer in the world of digital over the past 20 years having amassed over 5 million subscribers.


LinkedIn have just ranked her in the top 1% globally with a 45,000 strong LinkedIn network.

She is the Founder of Business Consort which is accredited by The Chartered Institute of Marketing and was established in 2005. The academy has developed it into a world leading training organisation having trained & certified over 20,000 students to date.


She has over 10 commendations from the CIM for outstanding results achieved by her students achieving worldwide recognised qualifications such as the CIM Digital Diploma in Professional Marketing. In addition, she also was shortlisted for the CIM Marketing Excellence Award ‘Marketer of the Year’ earlier this year.


Dawn has trained 1000’s or organisations including some of the world’s largest Global brands across most industries and was invited as a lifetime Fellow of the RSA – The Royal Society for the encouragement of Arts, Manufactures & Commerce founded in 1754. This invite comes as recognition of her expertise in the field of social media marketing and her work to raise awareness of the advantages of social media to business owners.



These Awards are being launched to recognise and celebrate the very best Digital and Social Marketing campaigns, the amazing talent in the industry and the leading organisations delivering these campaigns. The Awards reflect the wide scope of skills being employed by the nation, whether it’s digital and social delivery methods, technological innovation and development, or recognising exceptional talent delivering great results.


There are 14 categories available to enter and are designed to showcase, recognise, and celebrate the industry’s leading digital, social and search organisations, in-house teams, and individuals. These Awards will be judged by me, alongside a panel of other influential and respected industry professionals, experts and practitioners.

If you would like your work to be recognised and judged by me and a leading panel of experts, you can enter the Awards here. Make sure to not miss out on the early bird entry rate on Friday 24 August, 2018, or the final entry date on Monday, 10 September, 2018.


About A Tech Alliance

The A Tech Alliance promotes all aspects of technological work and the difference it’s making to our world, helping teams and individuals maximise the value they deliver to clients and organisations. We aim to represent all organisations from start-ups, to SME’s to large global brands and helps lead tech into the future.

The A Tech Alliance exists to raise standards in the technology industry, providing industry insight and data, facilitating the sharing of technology best practice, and campaigning for topics that need to be addressed within the industry.

NEW Affiliate Scheme Launches

As an award winning Chartered Institute of Marketing accredited study centre of excellence providing an array of Digital Marketing & Social Media Courses and qualifications with an alumni of approx. 23,500 students who we have trained and certified (99% pass rate) we are often asked about referral schemes.

We have amassed a huge subscriber base of over 5 million so as it is only fair to share we decided to launch a brand NEW Affiliate Scheme for anyone who wants to refer a friend, colleague their customer or prospect base to develop their knowledge in one of the most demand skills in 2018 – Digital Marketing.

Our Affiliate Scheme is FREE to join – We welcome anyone onto our scheme who would like to benefit from 20% commission on any sale attributable to their referral. Our scheme offers the Affiliate Partners an extremely simple way of referring from social media, email or through any promotion of their own unique web link. Each Affiliate can access their own Affiliate Area to manage their referrals by seeing traffic and earnings.

We pay out after 30 days from each sale and the 20% commission earns Affiliates on average approx. £150 + a sale so it offers a great way of earning from simply sharing a certified means of their network to up-skill in digital marketing or gain a worldwide recognised qualification.

We are here to help so if you need any promotional or marketing materials our content team will be happy to create and share for you.

Happy earning – Sign Up Now to join our free Affiliate Scheme and start earning straight away! It takes less than 60 seconds to sign up and generate your own unique URL to start referring.

Any questions just Contact Us


How to create a Digital Marketing Strategy

Regardless of your level of responsibility or ranking within an organisation, it’s fair to say that your role will encompass some form of forward planning and strategising. Whether you’re a c-suite board member mapping out the business growth plan for the year ahead or a junior exec plotting in upcoming key events for your line manager, almost every aspect of a company requires a certain level of planning and analysis.


And, with over a third of marketing CMOs believing that digital will account for 76 per cent of marketing spend in the next five years, it’s essential that it doesn’t get forgotten about or side-lined. Instead, it should form an integral part of a business’ overall strategy, with clearly defined goals and objectives. But, what makes a successful digital marketing strategy and how do we create one that will ultimately boost revenue? Let’s take a look at how to create a winning formula…


What’s the goal?

It’s important to get clear objectives in place before you do anything – the fancy tools and software can come later. Discuss with your team what the business’ key goals are for the next 12 months and what the longer term target is in terms of the bottom line, service offering and staff retention. Next, think about how you’d like digital to support this goal – it’s important to remember that even in an area of the business where digital has not necessarily been utilised in the past, it can be brought in with the potential to transform results.


Look at setting realistic key performance indicators (KPIs) and consider setting up a digital focus group comprising a cross-section of departments. This will allow you to see things from various perspectives and gain a more holistic view of the company structure and where digital plays a role.


When putting KPIs in place, look at how previous digital marketing campaigns – if there have been any – have fared and use this to set ambitious, yet realistic expectations. Tools like Google Analytics will let you keep track of conversion rates and allow you to see where site traffic is coming from, as well as how visitors behave once they land on your site.


What’s working – and not working?

Putting a digital marketing strategy in place doesn’t mean throwing away previous work and creating a whole new plan of action. Instead, pick a time period – for example, the last 12 months – and analyse what’s worked well and can be replicated, as well what needs improving this time around.


Think about the timing that content is being posted, the backlinks you have and the outbound links you’re using. For example, it may be that posting a blog first thing in the morning during commuter time pulls in traffic, but a how-to video on Facebook or a Twitter poll encourage more engagement in the evening. Broadly speaking, research shows that Facebook’s optimum timing is around lunchtime on Thursdays and Fridays, while early evening is better for Instagram.


At this point, it’s always a good idea to step back and look at what your competitors are doing in terms of their digital presence. For instance, look at what they’re doing on social media and how they promote blog content – do they focus on LinkedIn more than Facebook? It’s useful to take competitors’ lead on successful tactics and put your own stamp on them.


Who are we talking to and who’s listening?

It may seem obvious, but don’t forget to keep your audience at the forefront of everything you do. It’s essential to get into the mind set of your target customers, so ask yourself these three key questions:

  • What is the first thing my customer thinks about in the morning?
  • What is the last thing my customer thinks about at night?
  • Why?

Creating audience personas is a crucial part of any communications strategy – this starts with simple factors like age, gender, occupation and interests, but can be taken to the next level by considering what makes them tick, what their aspirations are, and what problems they’re looking to solve.


Creating a core set of personas – four to five, for example – will allow you and your team to have a base from which to create all content going forward.


Who, where and how much?

Once you have your objectives and audience personas clear, you should think about who will be leading the campaign, which channels you’re targeting and how much you want to spend.


When it comes to budget, review what you’ve spent in previous years and how this has been segmented; for example, do you need to up the amount being ploughed into paid promotions or perhaps set aside more cash for PPC campaigns.


In terms of the team leading the strategy, consider whether additional training is needed or whether someone from a different team needs upskilling in order to assist. Interestingly, a recent study by Cognizant showed that 94 per cent of executives believe a ‘moderate’ or ‘severe’ digital skills gap is preventing their organisations from reaching their digital future.


Next, have a ‘channel cleanse’ and look at which channels are working for you. Less can sometimes mean more, so review which ones are delivering concrete results and which ones can be moved to the bottom of the pile. For each channel, set clear KPIs and outline how you’re going to measure performance.

As you compile your digital marketing strategy, it’s likely you’ll come up against new questions and potential obstacles. But research what’s already out there to make the task that little bit easier – and quicker. For instance, tools like BuzzSumo helps you to see which key words and content perform best, while Klear allows you to find key influencers on Twitter, which can be particularly helpful when outreaching content.


Are you ready to supercharge your digital marketing strategy? Get in touch to find out how we can help bridge the digital gap within your organisation.

To get you started on dedicating to developing your digital marketing skills we have some instant wins for you.

  1. JOIN our Facebook Digital Marketing Made Easy Group to keep a breast of the latest digital tips, techniques and trends and receive the #HowToDigital Campaign Tips
  2. Check out our latest Blog articles
  3. JOIN our HowToDigital Campaign & receive all HowTo content direct to your inbox including exclusive guides and Free Online Workshop invites and a Downloadable PDF with all #HowToDigital Campaign Tips for easy reference.

How to create a Messenger Bot

Social networks present a huge marketing opportunity to businesses and are fast becoming the preferred way to reach customers. However, making waves across Facebook and Twitter requires much more than simply creating a profile. An effective campaign needs a considered strategy, as well as an element of persistence, if you are to achieve results that will drive your business forward.


As the digital landscape evolves, the social media marketing arena grows with it, with new tools and mobile applications being introduced every week. One particular area that has sparked interest across industries, thanks to its exponential growth in usage over the past couple of years, is messenger platforms and chatbots – so, how can businesses and marketers use this to their advantage?

Part of our How To Digital Campaign – Bringing you a series of Digital Marketing Tips to Maximise Your Digital Marketing Profits to Scale and Grow Your Business

Join the Conversation #HowToDigital – See full How to Campaign Series 

To get you started on dedicating to developing your digital marketing skills we have some instant wins for you.

  1. Join our Facebook Digital Marketing Made Easy Group to keep a breast of the latest digital tips, techniques and trends
  2. Check out our latest Blog articles
  3. JOIN our HowToDigital Campaign & receive all HowTo content direct to your inbox including exclusive guides and Free Online Workshop invites.


Getting the message

Social chatting has well and truly overtaken traditional forms of communication and usage is increasing across the globe. There are currently over one billion people on Facebook Messenger each month[1] who not only log on to message friends, but do so to connect with businesses and brands. The number of mobile messaging app users in total has skyrocketed to over 2 billion users worldwide, with predictions it will only grow even more over the next few years[2].


Consumers are moving away from texts and phone calls to quicker, easier and more convenient ways to reach people, so it’s little wonder that messenger apps are a hot topic among marketers. Bots on Facebook Messenger in particular enable one-on-one communication with potential leads, can amplify your level of customer service and allow the kind of interaction that converts.


Not only are messenger apps praised for their high engagement rates, they have much less friction than email or text – the user experience is seamless and the apps are perceived as a safer and more familiar place to communicate.

Messenger bots: step-by-step

Facebook has the largest chat platform and user base on the market, so it’s the best place to start if you’re considering a trial of messenger marketing or building a bot. There are currently over 100,000 bots available on Facebook Messenger[3], which engage with and service customers who use the platform. So, how do we get started with messenger bots and what are the dos and don’ts of making them a success?


  1. Build a welcome message

Well-designed chat bots will always carry a welcome message that explains exactly what its intentions are and what it can do. It’s the most important message you can send as it will kick off interaction between your bot and your consumers. As it’s one of the first things visitors to your page will see, don’t be too robotic, give the message some personality and differentiate it from a generic message you might see on another company page. Use it as an opportunity to list options for your visitors, so they don’t waste time interacting with the bot if it can’t help them.

  1. Determine the voice

Don’t think just because another business or competitor is using bots that you need to build one into your marketing strategy. A bot needs to be designed around the specific needs of your business – it cannot be an imitation. Start by determining the voice and purpose of the bot and consider what role it will play in your marketing strategy. Do you need it to be helpful, informative or reassuring?


Consider the style and tone and if it fits in with your brand, before launching something that may not follow your existing brand voice. Using consistent imagery can also help to build your brand’s identity into the bot’s interface.


  1. Create a script

Start by thinking about all of the possible questions a customer might ask you. You may even have an existing list of frequently asked questions that you can build into your bot. The next step is to think about the answers and possible interactions that could come from those questions – this will enable customers to get an automated and instant response to their query.


  1. Start small

Buttons and instant replies can help to guide workflow and are much easier to build than a fully conversational bot. You can add quick links to the buttons to lead your audience to landing pages, a blog, purchase page or, for further information, to an FAQ or ‘contact us’ section of your website. An even simpler response could be a simple thank you – let your customer know you appreciate the message and give them a timescale for a response.


  1. Select your tool

Building a chat bot doesn’t have to be expensive or complex. Several tools have launched to help you get started – even if you have no coding experience whatsoever. Chatfuel, Botsify, Converse AI and It’s Alive all offer free trials and plans to get started on your messenger marketing journey, and when you want to take it a step further, paid versions – such as the Microsoft Bot Framework or – will help you to take your chat bot to the next level.


To learn more about creating growing your business with messenger marketing, take a look at our online courses here.